Problem

• There might be situations when users lock the door behind them and throw away the key to access JOC Cockpit:

  • If JS7 - Identity Services are used that are based on external access to an Identity Provider, such as an JS7 - LDAP Identity Service that is not accessible.
  • If a misconfiguration occurs that prevents an Identity Service from authenticating and/or authorizing a user account, for example due to missing permissions.

Analysis

• Check the joc.log file for analysis why login to JOC Cockpit is denied.
  • Consider JS7 - Log Files and Locations to identify the location of the joc.log file.
  • Consider to apply JS7 - Log Levels and Debug Options to receive more detailed information why an Identity Service denies login from a user account.

Solution

• Should analysis prove that the problem is related to availability of external Identity Provider(s) then JOC Cockpit should be accessible with the respective Identity Provider(s) being functional.
• Otherwise you can apply instructions provided with JS7 - Rescue in case of lost access to JOC Cockpit.