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Mail problem: SCHEDULER-320 could not send mail (is 550 5.7.1 Unable to relay for ...)
The SMTP server does not send mails mail to external addresses such as
| No Format |
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xxx@yyyyyy.com |
(i.e. addresses outside the company network) with the information:
| Code Block |
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550 5.7.1 Unable to relay for <nowiki>xxx@yyyyyy.com</nowiki> |
xxx@yyyyyy.com and rejects such mails. In addition, mails are not sent out to other recipients.
The error message is:
| Code Block |
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18 11:59:52.261 5 12030.F7E406D0 JavaMail Send |
...
smtp=10.255.129.154 to=" |
...
<nowiki>aaa@bbbbbb. |
...
com</nowiki>, <nowiki>xxx@yyyyyy.com</nowiki>" subject="ERROR SCHEDULER-279 Process terminated with signal 9 (SIGKILL Kill, unblockable)" |
...
18 11:59:52.442 181 12030.F7E406D0 [xc.insert 1, "javax.mail.SendFailedException" |
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] 18 11:59:52.442 0 12030.F7E406D0 [xc.insert 2, "Invalid Addresses |
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18 11:59:52.442 0 12030.F7E406D0 550 5.7.1 Unable to relay for |
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<nowiki>xxx@yyyyyy.com</nowiki> 18 11:59:52.442 0 12030.F7E406D0 "] |
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18 11:59:52.442 0 12030.F7E406D0 [xc.insert 3, "send"] |
Unfortunately, the error message is not to be found in the task log because the task has already been completed and sending a mail is an internal asynchroneous JobScheduler process.
The A possible reason for the this error could be the fact that access parameters for the mail server have not been entered in added to the file factory.ini file:
| Code Block |
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[smtp |
...
] mail.smtp.user |
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= mail.smtp.password |
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= mail.smtp.port = 25 |
- User and password
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- have to be valid for the SMTP server.
- If this does not work then ask your
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- mail server administrator why a mail with this address
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- were rejected by the server. You
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- will find more information about why a server can reject
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- mail and
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- protocol this message
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