| Table of Contents |
|---|
Scope
- The SOS Support
...
- Team relies on the completeness and accuracy of information that you provide about your JobScheduler environment.
- This article describes how
...
- to collect the information.
- Currently the collection process as explained with this article is available for Unix environments.
Jobs and Job Chains
...
- The jobs and job
...
- chain configuration files are attached to this article: support.
...
Installation
- Download the attached configuration files and put store them to you $scheduleryour
$SCHEDULER_dataDATA/config/livefolder. There should be exist a subfolder sub-folder./supportafter installationextracting the files from the archive. - Adjust the parameters for the database connection in the job
DB Statement
Job get_environment_data
This is a standalone job that
- uname
- detect running JobScheduler instances
- reads all environment variables
- executes a top command.
The output will be stored in the file
| Parameter | Descriptin | Default |
|---|---|---|
| output_file_name | The name of the file, that contains the information the SOS Support Team needs. Please attach this file to your ticket | ./sos_support.log |
| number_of_iterations | The number of top command iterations | 1 |
Please run the job and send the log file to the SOS support team.
The job chain job_chain_get_support_data executes some db sql statements
to get
execute_database_statementDisplay feature availability StartingFromRelease 1.9
Job Chain get_support_data
The job chain executes some database statements to collect
- the number of running orders
- the number of running
- the number of active orders
- the number of active tasks
- the number of configuration files for
- orders
- job chains
- jobs
Also the job get_environment_data_linux|windows will be executed.
Please note that the reporting interface have JobScheduler Reporting Interface has to be installed and activatedactive. The job chain /sos/reporting/Inventory has to be processed in order to create an up-to-date inventory of job-related objects.
The last step in the job chains chain reports the following information to the order log.
Example
2016-04-13 16:09:58.336+0200 [info] (Task support/report:18367873) 10 active orders found in the database
2016-04-13 16:09:58.342+0200 [info] (Task support/report:18367873) 0 active tasks found in the database
2016-04-13 16:09:58.353+0200 [info] (Task support/report:18367873) 19 orders defined for 24 job chains
2016-04-13 16:09:58.364+0200 [info] (Task support/report:18367873) 46 jobs defined
...
Please send the order log to the SOS support team.
Configuration
run the order get_support_data and send the file specified in the parameter output_file_name to the SOS Support Team.
Job get_environment_data_linux and get_environment_windows
The job according to the OS JobScheduler is running on the job ...linux or ....windows will be executed in the job chain. This job performs the following operations:
- Linux
- execute a
unamecommand - detect any running JobScheduler instances
- read all environment variables
- execute a
topcommand.
- execute a
- Windows
- executing the command systeminfo
- detect any running JobScheduler instances
- read all environment variables
- get a processlist
| Parameter | Description | Default |
|---|---|---|
output_file_name | The name of the file, that collects the information the SOS Support Team needs. Please attach this file to your ticket. | ./sos_support.log |
number_of_iterations | The number of top command iterations | 1 |
Configuration
The job ./support/execute_database_statement makes use of the following parameters:The job /support/DB Statement has the following parameters
| Parameter | Description | Default / Example |
|---|---|---|
db_class | SOSConnection class | SOSOracleConnection |
db_driver | The jdbc driver class | oracle.jdbc.driver.OracleDriver |
db_url | The jdbc JDBC connection string | jdbc:oracle:thin:@//d_host:1521/db_name |
db_user | The db database schema user | |
db_password | The password for the db user |
You can find
- Find the values for your JobScheduler database connection in the file
$SCHEDULER_DATA/config/factory.iniin the section[spooler]
...
- with the entry
db. - The order to start the job chain can be parameterized with the parameter
scheduler_id. If empty, then thescheduler_idof the
...
- current JobScheduler instance will be used.
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Hostname: HOST_name
Betriebssystemname: Microsoft Windows 10 Pro
Betriebssystemversion: 10.0.10586 Nicht zutreffend Build 10586
Betriebssystemhersteller: Microsoft Corporation
Betriebssystemkonfiguration: Eigenst„ndige Arbeitsstation
Betriebssystem-Buildtyp: Multiprocessor Free
Registrierter Benutzer: Windows User
Registrierte Organisation:
Produkt-ID: 00330-80000-00000-AA701
Ursprngliches Installationsdatum: 14.01.2016, 14:15:37
Systemstartzeit: 18.04.2016, 16:23:06
Systemhersteller: Dell Inc.
Systemmodell: Inspiron 7520
Systemtyp: x64-based PC
Prozessor(en): 1 Prozessor(en) installiert.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2101 MHz
BIOS-Version: Dell Inc. A11, 20.02.2014
Windows-Verzeichnis: C:\WINDOWS
System-Verzeichnis: C:\WINDOWS\system32
Startger„t: \Device\HarddiskVolume2
Systemgebietsschema: de;Deutsch (Deutschland)
Eingabegebietsschema: de;Deutsch (Deutschland)
Zeitzone: (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
Gesamter physischer Speicher: 8.067 MB
Verfgbarer physischer Speicher: 3.447 MB
Virtueller Arbeitsspeicher: Maximale GrӇe: 17.283 MB
Virtueller Arbeitsspeicher: Verfgbar: 9.139 MB
Virtueller Arbeitsspeicher: Zurzeit verwendet: 8.144 MB
Auslagerungsdateipfad(e): C:\pagefile.sys
Dom„ne: SOS
Anmeldeserver: Nicht zutreffend
Hotfix(es): 10 Hotfix(e) installiert.
[01]: KB3124200
[02]: KB3124263
[03]: KB3135173
[04]: KB3139907
[05]: KB3140741
[06]: KB3140743
[07]: KB3140768
[08]: KB3144756
[09]: KB3154132
[10]: KB3147458
Netzwerkkarte(n): 7 Netzwerkadapter installiert.
[01]: VMware Virtual Ethernet Adapter for VMnet8
Verbindungsname: Ethernet 3
DHCP aktiviert: Ja
DHCP-Server: 192.168.146.254
IP-Adresse(n)
[01]: 192.168.146.1
[02]: fe80::2956:c507:632a:b82f
[02]: Astaro SSL VPN Adapter
Verbindungsname: Ethernet 2
Status: Medien getrennt
[03]: VMware Virtual Ethernet Adapter for VMnet1
Verbindungsname: Ethernet 5
DHCP aktiviert: Ja
DHCP-Server: 192.168.114.254
IP-Adresse(n)
[01]: 192.168.114.1
[02]: fe80::71a5:b961:9dd3:2fd9
[04]: Intel(R) Centrino(R) Wireless-N 2230 Driver
Verbindungsname: WiFi
Status: Medien getrennt
[05]: Realtek PCIe GBE Family Controller
Verbindungsname: Ethernet 4
Status: Medien getrennt
[06]: DisplayLink Network Adapter NCM
Verbindungsname: Ethernet 6
DHCP aktiviert: Ja
DHCP-Server: 192.11.0.1
IP-Adresse(n)
[01]: 192.11.0.12
[02]: fe80::b16e:1cd6:9837:359e
[07]: Bluetooth Device (Personal Area Network)
Verbindungsname: Bluetooth-Netzwerkverbindung
Status: Medien getrennt
Anforderungen fr Hyper-V: Erweiterungen fr den VM-šberwachungsmodus: Ja
Virtualisierung in Firmware aktiviert: Ja
Adressbersetzung der zweiten Ebene: Ja
Datenausfhrungsverhinderung verfgbar: Ja
..............................
running JobScheduler instances
..............................
sos_jobscheduler_agent_44 2460 Services 0 4.496 K
scheduler.exe 1284 Services 0 143.856 K
scheduler.exe 10444 Services 0 114.248 K
..............................
environment variables
..............................
ALLUSERSPROFILE=C:\ProgramData
PROMPT=$P$G
SCHEDULER_HOST=HOST_name
SCHEDULER_PARAM_COUNT_JOB_CHAIN_FILES=16
SCHEDULER_PARAM_SCHEDULER.VARIABLE_NAME_PREFIX=SCHEDULER_PARAM_
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
APPDATA=C:\WINDOWS\system32\config\systemprofile\AppData\Roaming
CLASSPATH=C:\Program Files (x86)\Altova\xmlspy\XMLSpyInterface.jar
APR_ICONV_PATH=C:\Program Files (x86)\Subversion\iconv
windir=C:\WINDOWS
CommonProgramW6432=C:\Program Files\Common Files
SCHEDULER_HOME=C:/Program Files/sos-berlin.com/jobscheduler/scheduler_4198
COMPUTERNAME=UR_DELL
ComSpec=C:\WINDOWS\system32\cmd.exe
Devmgr_show_details=1
JAVA_HOME=C:\Program Files\Java\jdk1.8.0_31
Devmgr_show_nonpresent_devices=1
FP_NO_HOST_CHECK=NO
SCHEDULER_SUPERVISOR_HOST=
SCHEDULER_SUPERVISOR_PORT=
LOCALAPPDATA=C:\WINDOWS\system32\config\systemprofile\AppData\Local
SCHEDULER_ORDER_ID=start
NUMBER_OF_PROCESSORS=8
PROCESSOR_REVISION=3a09
OS=Windows_NT
Path=C:\ProgramData\Oracle\Java\javapath;C:\PROGRA~2\Borland\Delphi5\Projects\Bpl;C:\PROGRA~2\Borland\Delphi5\Bin;C:\oraclexe\app\oracle\product\11.2.0\server\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\PROGRA~2\F-Secure\Ssh;C:\Program Files (x86)\Subversion\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files (x86)\IDM Computer Solutions\UltraEdit-32;C:\Program Files (x86)\Mscgen;C:\Program Files (x86)\Graphviz2.32\bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Git\cmd;C:\Program Files (x86)\GitExtensions\;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\AMD\ATI.ACE\Core-Static;C:\Program Files\nodejs\;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
ProgramW6432=C:\Program Files
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
SCHEDULER_JOB_CONFIGURATION_DIRECTORY=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/live/support_ur
TEMP=C:\WINDOWS\TEMP
PROCESSOR_LEVEL=6
prod_dir=c:\temp
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
SCHEDULER_UDP_PORT=4198
ProgramFiles(x86)=C:\Program Files (x86)
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SystemDrive=C:
SOS_LOCALE=en
SCHEDULER_CONFIGURATION_DIRECTORY=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/live
sos_remote=gollum
SCHEDULER_PARAM_COUNT_ORDERS=2
SCHEDULER_PARAM_NUMBER_OF_ITERATIONS=3
SCHEDULER_TASK_ID=93
SVN_EDITOR="C:\Program Files (x86)\IDM Computer Solutions\UltraEdit-32\uedit32.exe"
SystemRoot=C:\WINDOWS
TMP=C:\WINDOWS\TEMP
USERDOMAIN=SOS
USERNAME=UR_DELL$
SCHEDULER_PARAM_JITL.SSH.USE_JSCH_IMPL=true
USERPROFILE=C:\WINDOWS\system32\config\systemprofile
SOS_INI=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/sos.ini
SCHEDULER_DATA=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198
SCHEDULER_JOB_NAME=get_environment_data_window
SCHEDULER_PARAM_OPERATION_SYSTEM=windows
SCHEDULER_TCP_PORT=4198
SCHEDULER_ORDER_HISTORY_ID=26
SCHEDULER_TASK_TRIGGER_FILES=
SCHEDULER_JOB_CHAIN=get_support_data
SCHEDULER_JOB_CHAIN_CONFIGURATION_DIRECTORY=C:/Users/ur/Documents/sos-berlin.com/jobscheduler/scheduler_4198/config/live/support_ur
SCHEDULER_RETURN_VALUES=C:\WINDOWS\TEMP\sos7C60.tmp
SCHEDULER_PARAM_SCHEDULER.ORDER.KEEP_ORDER_CONTENT_ON_RESCHEDULE=false
SCHEDULER_PARAM_SCHEDULER_ID=scheduler_4198
SCHEDULER_PARAM_OUTPUT_FILE_NAME=sos_support.log
SCHEDULER_PARAM_COUNT_JOB_FILES=47
SCHEDULER_PARAM_COUNT_ORDER_FILES=61
SCHEDULER_PARAM_COUNT_TASKS=0
..............................
top command
..............................
Handles NPM(K) PM(K) WS(K) VM(M) CPU(s) Id SI ProcessName
Scheduler processes
744 46 369856 143856 3665 263,05 1284 0 scheduler
433 22 276272 112572 3570 6,72 10444 0 scheduler
741 44 338388 121844 3665 263,27 1284 0 scheduler
741 44 339728 122964 3665 263,33 1284 0 scheduler
Processes sorted by CPU
Handles NPM(K) PM(K) WS(K) VM(M) CPU(s) Id SI ProcessName
------- ------ ----- ----- ----- ------ -- -- -----------
1429 153 460548 370732 1230 1.773,23 3524 1 firefox
792 68 142828 137292 ...67 1.727,78 2900 0 MsMpEng
977 25 44860 19588 361 1.269,11 1808 0 DisplayLinkMan...
625 50 95876 72644 ...87 1.062,78 508 1 dwm
1153 96 705880 429680 35307 678,03 10548 1 eclipse
1869 0 1616 526268 611 668,89 4 0 System
707 40 10796 26328 181 443,16 6304 1 OneDrive
925 56 113512 111124 ...81 414,69 528 0 svchost
3516 329 134956 161884 ...23 405,81 5932 1 explorer
544 31 20548 25660 204 372,59 3000 1 SetPoint
356 21 26472 35016 ...72 284,72 4748 0 WmiPrvSE
2249 77 28204 49088 ...88 277,42 1288 0 svchost
740 44 339728 122996 3665 263,41 1284 0 scheduler
344 16 10060 18540 ...10 176,53 4432 0 WmiPrvSE
778 94 285856 228024 723 116,86 5092 1 thunderbird
0 0 0 4 0 0 0 Idle
Processes sorted by name
Handles NPM(K) PM(K) WS(K) VM(M) CPU(s) Id SI ProcessName
------- ------ ----- ----- ----- ------ -- -- -----------
449 19 3700 12460 103 0,47 6368 1 Amazon Music H...
625 28 24116 28412 ...94 1,30 14292 1 ApplicationFra...
111 8 1164 5220 54 0,03 2748 0 armsvc
214 10 2080 8364 96 0,63 3012 1 atieclxx
130 7 1072 4564 34 0,03 1088 0 atiesrxx
160 10 6260 10792 ...98 0,13 13920 0 audiodg
402 25 13976 35344 262 0,17 1848 1 CallsApp
1160 107 102660 6160 33641 54,73 8008 1 CCC
998 46 59100 36508 378 11,59 11144 1 chrome
243 22 39372 19648 231 1,11 14248 1 chrome
135 9 1484 5472 75 0,02 4636 1 chrome
303 23 42144 17296 250 1,81 5228 1 chrome
151 13 3140 10760 100 0,06 2280 1 ClassicStartMenu
40 4 4828 3200 ...72 0,08 9628 0 cmd
249 10 7300 9884 ...95 11,22 2296 0 WmiPrvSE
288 24 33208 26020 229 3,02 10908 1 Xming
2 active orders found in the database
0 active tasks found in the database
61 orders defined for 16 job chains
47 jobs defined
|