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• to implement the 4-eyes principle: an Approver must confirm the intervention of an Operator.
• to keep track of pending Approval Requests.
• to offer fallback from to a number of Approvers.
  
  

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• Any member of an Operator Group can prompt an Approver who is a member of the matching Approver Group for confirmation of an intervention.
  • For a given Approval Request the Operator can specify the preferred Approver (identified from the Approver's account) from the matching Approver Group.
  • If no preferred Approver is specified then the first Approver of the matching Approver Group will be assigned the Approval Request.
• Any member of an Approver Group matching the requesting Operator Group can handle Approval Requests.
  • The preferred Approver specified by the Operator for an Approval Request will be assigned and notified first.
  • If the preferred Approver will not respond to the Approval Request within a configurable period, then the next Approver in the Approver Group will be assigned and notified.

Approval Process Flow

The process flow works like this:

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