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If you are a customer, you may like to create a Filter where you can keep from time to time keep track of the status of the bugs you reported from time to time. For that goal, you would do the following:
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Another possibility for Customers to tracking issues , from from bugs they reported in OTRS, is to look for the JIRA Issue containing the Ticket Number in OTRS. For that goal you need to do the following:
- Go to "Issues" on the top of the page
- Click on "Search for issues"
- Go to "Project" and check "TIC - Trouble Ticket Management"
- In the Search go to "Contains text" and indicate the Trouble Ticket Number
This issue you will be directed to is just an interface between the issue you want to track in JIRA (the Fix) and the bug you reported in OTRS. The fix, the issue you want to track, is a linked issue and you access from where you are clicking on the issue.Fix is the linked issue you will find in the original issue you have searched for, where you access from.
Example:
