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There are basically three ways of tracking issues in the SOS Change Management System:
- Watching Issues
- Find Finding your own Issues: List issues through labels for a Customer Account Number
- TIC + Linked Issues to your Trouble Ticket
Watching Issues
Once an issue for the reported bug has been created, you have the possibility to "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:
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Find your own Issues
Watching: List issues through labels for a Customer Account Number
Linked Issues to your Trouble Ticket
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