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Who tracks issues?
Who should track issues Issues in the SOS Change Management System are tracked by two groups of people:
- Users from Sourcefourge that have reported a Bug and that wants to follow the resolution of this Bug
- Customers that have reported a Bug in OTRS and that wants to follow the resolution of this Bug
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There are basically three ways of tracking issues for a user in the SOS Change Management System:
- Watching Issues
- Find your own Issues: List issues through labels for a Customer Account Number
- TIC + Linked Issues
Watching Issues
You can "watch" a JIRA Issue in the SOS Change Management System. JIRA will then send you a notification by email whenever anyone updates the watched content. You will receive email notifications for:
- Edits
- Deletions
- Attachments
- Comments
Example:
Watching
Find your own Issues
Watching
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