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• Consider JS7 - Log Files and Locations to identify the location of the joc.log file.
• Consider to apply JS7 - Log Levels and Debug Options to receive more detailed information why an Identity Service denies login from a user account.
  • The authentication-debug.log holds detailed information about failed authentication and authorization attempts.

Solution

• Should analysis prove that the problem is related to missing availability of external Identity Provider(s) then JOC Cockpit should be accessible with the respective Identity Provider(s) being functional again.
• Otherwise you can apply instructions provided with JS7 - Rescue in case of lost access to JOC Cockpit.

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