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installation_validating_data_for_panel_jetty installation_validating_data_for_panel_jetty

Installer raises error "Validating data for panel jetty was not successful"

Observation

A user tries I tried to install JOC Cockpit, but got gets an error as below:

[scheduler@jos11rc2 joc.1.11.0-RC2]$ ./setup.sh -u joc_install.xml
java -Dizpack.mode=privileged -jar "./joc.1.11.0-RC2.jar" joc_install.xml

[ Starting automated installation ]
numOfPrevInstallations=0
com.izforge.izpack.installer.InstallerException: Validating data for panel jetty was not successful
com.izforge.izpack.installer.InstallerException: Validating data for panel jetty was not successful
at com.izforge.izpack.installer.AutomatedInstaller.validatePanel(Unknown Source)
at com.izforge.izpack.installer.AutomatedInstaller.installPanel(Unknown Source)
at com.izforge.izpack.installer.AutomatedInstaller.doInstall(Unknown Source)
at com.izforge.izpack.installer.Installer.main(Unknown Source) [
Automated installation FAILED! ]

 Explanation

By using the -u switch the user requested the installer not to switch to the root account in order to acquire privileges that allow to create folders. At the same time the user scheduler does not have the permissions to create a folder in the /opt/sos-berlin.com directory.

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Use ./setup.sh joc_install.xml without the -u switch to install JOC Cockpit with correct permissions.

JOC Cockpit Windows Service does not start

Observation

A user tries to install the JOC Cockpit and gets an error when tryng to start the Windows service.

+------------------------------------------------------------------------------------------------------------------------

| Start Jetty service for JOC (JobScheduler Operations Center)
+------------------------------------------------------------------------------------------------------------------------
Le service SOS JOC (JobScheduler Operations Center) démarre.
Le service SOS JOC (JobScheduler Operations Center) n'a pas pu êté lancé

Une erreur spécifique … un service s'est produit: 5.

Vous obtiendrez une aide supplémentaire en entrant NET HELPMSG 3547.

The log file joc.YYYY-MM-DD.log shows the following information:

[2016-12-26 14:08:11] [info] [10424] Commons Daemon procrun (1.0.15.0 32-bit) started
[2016-12-26 14:08:11] [info] [10424] Service sos_joc name SOS JOC (JobScheduler Operations Center)
[2016-12-26 14:08:12] [info] [10424] Service 'sos_joc' installed
[2016-12-26 14:08:12] [info] [10424] Commons Daemon procrun finished
[2016-12-26 14:08:12] [info] [8708] Commons Daemon procrun (1.0.15.0 32-bit) started
[2016-12-26 14:08:12] [info] [8708] Running 'sos_joc' Service ...
[2016-12-26 14:08:12] [info] [3988] Starting service ...
[2016-12-26 14:08:13] [error] [3988] Failed to execute process
[2016-12-26 14:08:13] [error] [3988] Invalid directory name.
[2016-12-26 14:08:13] [error] [3988] ServiceStart returned 5
[2016-12-26 14:08:13] [error] [3988] Invalid directory name.
[2016-12-26 14:08:13] [info] [8708] Run service finished.

Explanation

The Windows Service tries to locate the Java Virtual Machine from a non-existing directory. This happens due to the fact that the JVM is not found from the PATH - as e.g. the installer - but from the Windows Registry or JAVA_HOME environment variable. If the JAVA_HOME environment variable points to a non-existent directory then the above error "Invalid directory name" is raised and the Windows Service will not tart.

Operations Errors

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operations_database_connection_to_mysql_unavailable operations_database_connection_to_mysql_unavailable

Database Connection to MySQL unavailable after idle timeout

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