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• An Operator intends to perform an intervention that requires approval.
• An Approver confirms or denies the Approval Request for intervention.

The basic functionality of the approval process Approval Process includes:

• to implement the 4-eyes principle: an Approver has to must confirm the intervention of an Operator.
• to keep track of pending interventionsApproval Requests for intervention.
• to offer fallback for from a number of Approvers.
  
  

The feature is intended for branch

Prerequisites

Profiles

Operator profiles and Approver profiles are required to specify

• supported Notification Channels in their preferred order,
• one or more Notification Endpoints
  • An e-mail address for receipt of related Notifications,
  • A
• the communication channel being one of SMS messages or WhatsApp messages,
• a
  • phone number for receipt of Notifications for mobile devices.

Internet Connection

JOC Cockpit, Controller and Agents are operated without internet connection.

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