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When an Operator prompts an Approver to confirm an intervention, then the Approver receives an Internal and/or External Notification. If an Approver confirms or denies an intervention requestApproval Request, then the Operator receives an Internal and/or External Notification.

• Notifications include details about the internvention and about the Approver's response (confirmed/denied).

• Users can customize notification preferences. In case that the Approver is not available, another Approver should receive a notification in JOC Cockpit and via e-mail.

Approver Fallback

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When an Approver is unavailabledoes not pick up an Approval Request, then another Approver should be the next Approver in the Approver Group is notified to take over confirmation/denial of the suggested internvention to ensure that the approval process Approval Process is not interrupted. 

• The list of accounts for fallback to confirm an operation has to be predefined.

• JOC Cockpit should automatically check the availability of User 2. If unavailable, User 3 is notified and prompted to confirm.

Pending Prompts Summary

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• If a number of Approvers receive the same Notification, then only one Approver can confirm/deny the Approval Request.
• If an Approval Request is confirmed/denied then remaining Approvers who previously have been notified receive a Notification about completion of the Approval Request.

Pending Approval Requests

Along with real-time Notification of Approval Requests, Approvers receive a summary of pending

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Approval Requests.

Bulk Approval 

• No bulk approval is supported. Approvers must confirm/deny Approval Requests individually.

Audit Log Entries

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The Audit Log contains all operations and approval

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information to allow users to identify

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inconsistencies. The Audit Log records all operations, confirmations

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and denials. The Audit Log includes

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the User IDs of both Operator and Approver

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and intervention details.